Store FAQ

Here is all the info you may need

Payment

  • You may pay with iDEAL, PayPal, Creditcard or Bancontact.
  • A discount code can be entered at check-out: apply 'coupon code'.
  • Discount codes need to be filled out during the payment process as they can not be entered after the final step. There are no refunds possible afterwards so please make sure you fill out the code in the ordering process.

Shipping & delivery

  • All orders are sent through PostNL.

  • Shipping costs include postage, packaging and processing of the order.

  • Shipping costs are based on the total weight of the parcel, not the size.

  • All orders are shipped out every Wednesday unless noted otherwise.

  • All shipping is done by hand so next day delivery is not possible.

Returns

  • If you’ve ordered a digital product like a music download or downloadable PDF, refunds are not possible.
  • For physicial items we accept returns due to change of mind as long as a request to return is received by us within 10 business days of receipt of item, and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
  • If you’ve received a product you didn’t order and the product you did order is missing, you can contact us within 10 business days. Please email a photo of your order as you received it and your order number. We will send you the right item at our own cost. If the item is out of stock we will find a good alternative or refund your money.
  • If the order arrives damaged please contact us and we will come up with a way to make it up to you. If your package / ordered items are damaged due to mishandling by your postal services, please get in touch with your national or local postal service to file a complaint.
  • If you have ordered the wrong item we love to encourage you to gift the item to someone else who may enjoy it.

Store contact

Terms & conditions